Privacy Policy

This Privacy Policy explains how Random Rock Hill LLC (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, make an inquiry, or book a stay. It applies to our own website and to any Lodgify‑powered pages we use to manage reservations and communications.

By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are and How to Contact Us

Random Rock Hill LLC is a private, owner‑occupied short‑term rental home located in Vermont, USA, offering transient lodging to adult guests.

If you have questions about this Privacy Policy or your personal data, please contact us:

Random Rock Hill LLC
Email: [email protected]
Phone: (802) 753‑0111

2. Information We Collect

We collect information in several ways:

• Information you provide directly
  • Contact details (name, email address, phone number).
  • Booking details (dates of stay, number of guests, room or package selections).
  • Communication content (messages, requests, preferences you share with us).
  • Payment‑related information as needed to confirm your booking (we do not store full credit card numbers; payment is processed by third‑party providers).
• Information collected automatically
  • Device and browser information (IP address, browser type, operating system).
  • Usage data (pages visited, time spent on the site, clicks, referring pages).
  • Cookie and tracking data (see our Cookie Policy for details).
• Information from third‑party platforms
  • Booking and inquiry details from Lodgify and any online travel agencies (OTAs) or booking platforms you may use.
  • Advertising and analytics information from services such as Meta (Facebook and Instagram), if you interact with our ads or visit our site after clicking an ad.

We only collect information that is reasonably necessary to manage inquiries, bookings, and our business operations.

3. How We Use Your Information

We use personal information for the following purposes:

• To manage bookings and stays
  • Confirm and manage reservations.
  • Communicate about arrival, check‑in, check‑out, and property details.
  • Handle changes, cancellations, and guest requests.
• To respond to inquiries and provide guest support
  • Answer questions about the property, policies, and availability.
  • Provide information about amenities and local recommendations.
• To comply with legal, tax, and regulatory obligations
  • Maintain records required under Vermont and U.S. tax laws, including Meals and Rooms Tax and any short‑term rental surcharge.
  • Support accounting, audit, and regulatory reporting.
• To operate and improve our website and services
  • Monitor site performance and usage patterns.
  • Improve content, navigation, and user experience.
  • Maintain security and detect potential misuse or fraud.
• To conduct limited marketing and advertising
  • Send occasional updates or offers if you have requested or consented to receive them.
  • Use aggregated or pseudonymized data with advertising tools (such as Meta/Facebook Pixel) to measure ad performance and show ads to people who may be interested in our property.

We do not sell guest personal data and strive to minimize the data we collect and retain.

4. Legal Bases for Processing (EU/UK Guests)

For guests located in the European Economic Area (EEA), the United Kingdom, or other regions with similar laws, we rely on the following legal bases:

• Contract – When we process data to manage bookings, provide lodging services, and communicate about your stay.
• Legal obligation – When we retain records for tax, accounting, and regulatory compliance.
• Legitimate interests – When we use limited data to improve our website, prevent fraud, and better understand how guests use our services, provided those interests are not overridden by your rights.
• Consent – When we send marketing communications not strictly related to your booking or when we use non‑essential cookies and advertising technologies (such as Meta Pixel). You can withdraw your consent at any time.

5. How We Share Your Information

We may share personal information with:

• Service providers and processors
  • Lodgify, which powers our website and reservation system and acts as a data processor under its own data processing terms.
  • Payment processors that handle transaction data securely.
  • Email and communication services we use to send booking confirmations and messages.
• Advertising and analytics partners
  • Meta (Facebook and Instagram) and similar services, to deliver and measure advertising and to understand how visitors interact with our website and ads.
• Legal and professional advisors
  • Accountants, legal counsel, or other professionals, when needed to comply with legal obligations or protect our rights.

We expect our service providers to handle personal data in accordance with applicable data protection laws and our instructions, and we do not authorize them to use your information for their own unrelated purposes.

6. International Transfers

Our website and booking system may involve processing in countries outside your own, including in the United States and the European Union. When data is transferred internationally, we and our service providers aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms required under GDPR or UK GDPR.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described above or as required by law. Typical retention periods may include:

• Booking and transaction records – kept for the period required by tax and accounting laws.
• Communication records – kept for a reasonable time to manage guest relationships and address any follow‑up questions or issues.
• Marketing and advertising data – kept for as long as you remain subscribed or until you withdraw consent or opt out.

When data is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it.

8. Your Rights

Depending on where you live and applicable law (including GDPR, UK GDPR, Vermont privacy law, and other U.S. rules), you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain types of processing, such as direct marketing.
• Withdraw consent where processing is based on consent (for example, marketing emails or non‑essential cookies).
• Receive a copy of your data in a commonly used format (data portability), where applicable.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze usage, and support advertising activities. Some cookies are essential; others are used for analytics or marketing (including Facebook/Meta advertising).

For more detail on the types of cookies we use and how you can manage your preferences, please review our Cookie Policy. Your consent choices for cookies, including any cookie banner or preference settings we provide, help determine which non‑essential cookies are active.

10. Marketing Communications

We may send you email updates or offers about Random Rock Hill LLC if:

• You have requested them, or
• You have given consent (for example, by opting in during booking or signing up for a mailing list), or
• You are an existing guest and local law allows limited contact about similar services.

You can unsubscribe from marketing emails at any time by using the link provided in the messages or by contacting us directly. Opting out of marketing does not affect booking or service‑related communications.

11. Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Using secure, reputable platforms (such as Lodgify) for bookings and payments.
• Limiting access to guest data to those who need it for operational purposes.
• Using strong passwords and account security features.
• Maintaining up‑to‑date software and network protections.
• Planning for how we would respond to any suspected data breach.

No system is completely secure, but we strive to protect your information and will act promptly if we become aware of any incident that may affect your data.

12. Children’s Privacy

Our property and website are intended for adult guests. We do not knowingly collect personal information from children under the age of 18. If you believe we have received information from a child, please contact us so we can delete it where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Last Updated:  July 28, 2026